Hi all,
I was hoping that my first post would be a happy one but unfortunately it is not. My experience of Mesh customer services is not a good one
After recieving my system I found that I could not play Blu-Ray movies as I had not upgraded my Cyberlink software (I was not told that I needed too at time of purchase) so after contacting customer services I was told that I could have it at cost price (£19.99) so I duly ordered the software. Two days later it arrived and I was somewhat surprised to find that it was an OEM version (LG Branded - surely this should have come with the drive anyway??). After installation I then found that it was a cut down version of PowerDVD 7.3 Ultra (which only supports 2 Channel Stereo) so I was obviously disappointed. After reading through some posts I was even more disappointed to find that Davey had actually authorised this software free of charge to users who had encountered the same situation as me. I was then even more angered (by this time) when I realised that the invoice showed that I had been charged £42 for the software so naturally I contacted Customer Services to find out 1. Why was I overcharged and 2. Why had some people been given the software for free?
Initially the lady apologised and offered to refund the overpayment but when questioned about the "free offer" she went away and spoke to a Manager. I was then told that I would recieve a full refund (with an e-mail confirmation). Well guess what - No e-mail and today I recieved a phone call from Technical Support about my Cyberlink software, he then told me there was nothing on the system about a refund!!
I have just got off the phone with a "senior" customer services lady who basically said No refund and denied all knowledge of any phone calls, refunds or anything. She would not even process my complaint regarding the overcharge (I could live with £20 for a lite version!) so I am not a happy bunny. She did offer to put me through to the Sales team but the call got cut off!!
Davey, could you please look into this for me as I am willing to let you sort this out (you seem very reasonable) before I escalate this further (Trading Standards etc etc).
Soooo Not Happy
Incidently other than this matter the PC is great
