Davey, thanks for the reply. I will address you points in order.
1. I have just recieved a phone call to say that I am having the £22 overcharge refunded so thats good news
2. When the software is opened in the bottom right hand corner a window displays the following scrolling message - PowerDVD BD+HD 2CH
When a disk is played the information tab (at the top) shows the correct audio stream (i.e.Dolby Digital 5.1) but the actual ouput is 2 Channel (and yes I have set the audio output to 6 speaker)
In terms of my original post I have some points of my own:
1. Why is Mesh selling a Blu-Ray system without the required software. The Sale of Goods Act state that the item needs to be fit for purpose at point of sale yet clearly the Mesh Blu-Ray drive will not play Blu-Ray disks unless extra software is purchased so is it fit for purpose? Would you buy a car only to find that you had to pay extra for the wheels? Of course not.
2. If the same drive was purchased anywhere else then it would come with the Cyberlink software (hence the OEM license) yet Mesh customers have to pay extra. If it was a retail version (with the necessary charge) then it would be a retail license but clearly the Mesh disk is the OEM software that should be supplied with the drive (it even has LG stamped on the disk!) so there should be no charge.
Even if the above points could be argued it does not take away the fact that someone (I did not get her name) lied to me in that I was promised a full refund. Also when I phoned today the lady who I dealt with was extremely rude and more or less called me a liar, when I asked to speak to someone senior she refused! To quote most companies - Calls are monitored and recorded for training purposes. Well lets get the tapes!
At the end of the day is it worth chasing for £20 but I do expect a written apology for the way that this has been dealt with. If I do not recieve an apology then I will take my complaint further as it is a point of principle.
Please do not think that I am having a go at you Davey as from what I have seen you do some good work in helping Mesh customers, I just feel that this the best place to voice my concerns as it is a public forum.
Again thanks for you help and apologies for the long winded rant.
I look forward to any help you can provide with the audio.
Carl.