DJT298, Thanks for the reply.
It does not specifically say on EBuyer (that I can see, however I am a bit hungover lol) that you have to upgrade the software. Other people have stated on other forums that they recieved the software bundled with the drive (and some have complained exactly as I have about it being a Lite 2 Channel version!) so I would not specifically say at this point that you are correct.
Its also worth noting that my order was actually placed over the telephone so my sales advisor should have pointed out the extra cost. This is the reason why they offered me the software at cost price (£20) afterwards because they forgot to offer me the upgrade at point of sale.
Also the complaint is more so aimed at the way that I have dealt with, as my post states I have effectively been called a liar, been promised things that they had no intention of carrying out (i.e. been lied to) and generally recieved poor telephone service. This to me is not acceptable.
At the end of the day mistakes are made it is how these mistakes are dealt with thats important. All I expect is my problems resolving:
1. A refund for the overcharge (which Davey has now sorted)
2. An apology for my subsequent complaint and general treatment
Hope this clarifies things.
Carl.