Stuck pixels

[larrybn]

I received a new mesh pc and monitor today (5 days after they said it would come) The monitor has multiple stuck pixels, what is the procedure for sending back monitors with dead pixels and how long will it take?

Thanks

[chickendippers]

Hi larrybn,
It's most unfortunate to hear that your new monitor has stuck pixels, unfortunately that is a problem with LCD monitors. Before you consider returning the monitor I'd advise you do a quick Google as there are plenty of free utilities to help unstick pixels.

The quickest way to have a problem with the monitor resolved is to contact the manufacturer directly instead of having Mesh do it. Be sure to check with the manufacturer's policy regarding stuck pixels as there is usually a minimum number before they will replace the monitor.

Make sure you've entered your order/serial number into your forum profile so Davey can look at your details.

[larrybn]

Hi, Chickendippers
Under Distance Selling regulations, and other laws Mesh must collect my monitor free of charge and replace it, so this is what I would like them to do. I am not going to void my warranty poking a pen at my monitor. I understand that there are ways to remove stuck pixels, but I have 8 type 1 stuck/hot pixels and this should be covered by Mesh by law. If they do not replace the monitor then I have the right to (within 7 days of receiving the product) to send the whole package (pc/keybaord/mouse/monitor) back and get a full refund. It is Mesh's decision who they supply their goods from, so they are entirely responsible. I would to know from Davey or another member affiliated with Mesh, how they intend to collect my monitor and when they will replace it.
Thanks

[chickendippers]

Mesh will replace the monitor, however it is quicker (and more convenient for you) for the manufacturer to do it. When my monitor needed replacing it was done free of charge by courier.

[larrybn]

Originally Posted by chickendippers

Mesh will replace the monitor, however it is quicker (and more convenient for you) for the manufacturer to do it. When my monitor needed replacing it was done free of charge by courier.

Yeah, I think I will get the manufacturer to replace it. I have been completely unhappy with Mesh's communication throughout this purchase and so will never buy from them. That's one lesson learnt. I cannot be bothered to deal with the idiots they put on the end of their phones, I'd deal with a real company than a Watchdog investigated bunch of greedy idiots

[chickendippers]

Whilst I am the first to admit Mesh could do a better job communicating with its customers I do think your tone isn't going to exactly endear yourself with Mesh staff or encourage them to go beyond the call of duty to help. I have found the best way to get results with any customer service department is to remain polite and friendly but firm.

After all they're just people too and the person at the end of the phone didn't cause your monitor problems.

If you are genuinely that aggrieved with your experiences I would recommend writing to head office (MESH Computers - Award Winning Review PCs Since 1987) detailing your complaints, the time of the calls, who you have spoken to and what they said.

[larrybn]

Trust me chickdip, I have spoken to people who have done that and they haven't got a word out of Mesh. Mesh are first tto tell you what awards they have, but last to say what problems they have run into making your computer.

While I know the call centre staff are on minimum wage and are just told what to say by their supervisor. For example when I called the delivery depeparment each time I called I got a different person and they made up a different day for when it would be delivered.

[Davey W]

Hi larrybn,

Firstly I'm sorry to read that you are unhappy with the monitor problem you have encountered.

On the other hand I'll take this opportunity to point out that whilst I can accept that you are unhappy regarding this matter your approach is not the most, as has been said, endearing, in particularly your interspersing of unhelpful comments in other peoples threads.

Let us know how you get on with the monitor replacement by all means but please tone down the unwanted comments and insults when you do so.

Davey

[larrybn]

Originally Posted by Davey W

Hi larrybn,

Firstly I'm sorry to read that you are unhappy with the monitor problem you have encountered.

On the other hand I'll take this opportunity to point out that whilst I can accept that you are unhappy regarding this matter your approach is not the most, as has been said, endearing, in particularly your interspersing of unhelpful comments in other peoples threads.

Let us know how you get on with the monitor replacement by all means but please tone down the unwanted comments and insults when you do so.

Davey

I'm sorry but you just don't get it. You are probably the only legitimate person in Mesh Plc. They consistently, waste people's time and money with poor customer support, they ignore trading standards laws and they refuse to communicate with customers. These are facts, they may not happen every time someone buys something from Mesh other wise they would have no customers now. But it does happen and while they have good quality computers at a decent price, that it no reason to ignore all of their other faults.

Thank you for your concern though, Davey

[Davey W]

Hi larrybn,

I have commented on your attitude towards posting on the forum, and you respond with further criticism of the service you have received as though it is justification.

To be absolutely clear, the criticism was acceptable, the method employed was not. Essentially let your anger and/or frustration cause you to complain, but not choose your wording. You will easily get your point across in such a way that few can find fault in.

Davey