New PC Ordered, now where is it.

[dolby]

I can't believe that any company in this day and age treats potential customers so poorly. I ordered my computer towards the end of April and it eventually arrived last week. It is not the delay that annoyed me so much as the treatment by customer (lack of) support.
After 3 weeks (original email said delivery usually within 14 days) I decided to contact MESH as I had heard nothing. There then followed numerous phone calls by myself to try and chase this up as well as numerous failed promises, ie it will be with you next week. Each time it was left for me to chase it up to again be told, we are still waiting for the parts. Not once throughout the whole process did they contact me to explain any further delays.
Eventually, after 33 days of waiting I sent an email to say that if I did not have a definate delivery date by the end of that day I would cancel my order. I got a phone call at 4pm to say it would be with me on the Wednesday of that week. Even then they could not meet that deadline. With still no computer at 4:30pm I phoned up to be told it was going out that evening and would be with me the following day. They did not even bother to appologise for the fact that I had waited in all day!
Miracles of miracles the following day it actually turned up.
So far I am very impressed with the computer itself. It looks and performs great.
What I am v concerned about is that if this is how MESH treat prospective customers then how will I fair if I ever have a problem?
I am amazed that in this day and age a company, particularly one based in IT can treat customers so poorly. Not once did they contact me to explain any delays, surely it would not be difficult to send an email after 14 days to explain any delays, and then a weekly update after this.
maybe MESH are a victim of their own success as recently they have been getting some excellent reviews from the computer press, however if they continue like this then this will all be for nothing as the word will get out about the poor treatment of their customers.

[sAs323]

I ordered my computer on the 16th May and I emailed MESH on the 14th working day to find out where it was and what was going on, but all that they replied to me was that it was in production and that it would be with me the end of the week.

From reading dolbys previous post I am starting to think that I will be recieving it for a long time.

I can't believe that MESH can take so long about this as in this current recession, surely there are not a lot of people purchasing computers! I mean to put it into perspective, Dell are constructing and shipping computers out in a matter of days!!

[dolby]

Like I said, I think MESH are a victim of their own success as they have some great deals at the moment. My gripe is their lack of contact, failure to return phone calls, lack of any appologies or explanations and the number of failed promises re delivery. If they were open and honest and kept in touch via a few easy emails then I would have been a much happier customer and would have had no problem recommending them. I would not have even minded the fact that I had to wait just over a month for the computer. As it is I simply cannot recommend them to others, despite the fact that it is overall an excellent computer.
I have read on previous logs that this is not the place for queries/ complaints about delivery etc, however I cannot believe that as this is an official forum then the content does not get fed back to the relevant people at MESH.
From reading the content of other posts it would appear that they are letting themselves down badly on what is otherwise an excellent product.